Terms & Conditions
This page was last updated on 1 February 2025.
What Information Do We Collect?
We collect personal information such as your name, email address, phone number, and billing details when you book our services, make a payment, or contact us for inquiries. Additionally, we may gather information about the location where our services are to be provided, including service requests, preferences, and any special instructions for cleaning. If you create an account or interact with our customer support team, we may also collect account details and any correspondence related to your service.
In addition to personal data, we collect non-personal information including technical data such as your IP address, browser type, and device information to improve our website's functionality and user experience. We also gather usage data, such as the pages you visit and the time you spend on our site, as well as cookies to track preferences and optimize our website. This data helps us enhance our services and tailor content to better meet your needs.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process your bookings, provide cleaning services, and send related communications (e.g., booking confirmations, service reminders)
- Billing and Payment Processing: To process payments and manage billing records.
- Customer Support: To respond to inquiries, assist with issues, and resolve complaints
- Marketing: To send promotional emails or offers, if you opt-in to receive them. You can opt-out of marketing communications at any time.
- Website Improvement: To analyze usage data to improve the functionality, design, and content of our website.
- Legal Compliance: To comply with any legal obligations, resolve disputes, and enforce our agreements.
How We Protection Your Information?
We implement a variety of security measures to ensure your personal information is protected. These measures include:
- Data Encryption: We use encryption technology to protect sensitive information such as payment details during transmission.
- Access Controls: Only authorized employees have access to personal information, and access is granted on a need-to-know basis.
- Secure Servers: We store your information on secure servers with firewall protections and other security protocols
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
- Service Providers: We may share information with third-party service providers (such as payment processors or marketing platforms) who help us deliver our services, and these providers are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes (e.g., subpoenas, court orders, etc.).
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
Your Right And Choices
You have the following rights regarding your personal information:
- Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us.
- Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe by clicking the “unsubscribe” link in emails or contacting us directly.
- Data Deletion: You may request that we delete your personal information. However, please note that we may need to retain certain information for legal or business purposes.
- Cookie Preferences: You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the age of 18, we will take steps to delete such information.
Change To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: Prominent Janitorial Services
Email: Manager@prominentjanitorial.com
Phone: (650) 698-4368